9400 encoder restarts every few seconds

Q: My 9400 encoder seems to restart every few seconds. What can I do?

Full duplex 9400 encoder requires video input format to match playback format. This also means that 9400 pair configured in send/receive for both sysetmsshould have matched video format. E.g. if you capture 1080i video on one system, you should also capture 1080i video on paired system.

9400 systems encoder and decoder use shared hardware buffers, that should be set in the same format. e.g. You cannot encoder 1080i but playback 720p.

However, you might decide to downconvert HD signal into SD. For this case to function correctly you should set appropriate video format on decoder side.
E.g. if you capture 1080i Signal on encoder, select "1080i" in decoder output menu instead of AUTO.
If you capture 720p signal, select 720p output in decoder menu.

Please note, if AUTO is selected for HD decoder output format and SD signal is received, decoder will default to 720p. If encoder is 1080i, this combination could cause Encoder restart.