Avenir - Zero Bitrate/Zero Latency During Bandwidth Test

Avenir - Zero Bitrate/Zero Latency During Testing

When starting a stream using a Smart Preset on Avenir, such as Talking Head, Action, or Reliable, the Avenir will commence a bandwidth measurement test called ABN. The results of that test are fed into an automated system which selects the video and audio settings. It is best to let the test complete its measurements, so do not press the Accept button.

If the Avenir shows that the Bitrate and Latency are both measured at zero during the testing period, that?s an indication that the Avenir is unable to make a connection to the Decoder.

Troubleshooting

Begin troubleshooting by checking the Decoder settings for Avenir. The setting may be incorrectly set or, in rare circumstances, it may have been reset.

  1. Stop the testing with the Back button.

  2. Go to the Home screen using the Back or Home button.

  3. Go to Settings, then Decoder

  4. Check your Decoder settings:

  • If the Decoder has an IP address of 10.?.?.? (? = any value) or 192.168.? .?, the Decoder IP is an internal (private) address. Are you trying to stream to that Decoder through the public internet, such as with WWAN? If so, you must use a Public IP address, and have the firewall use Port Forwarding to steer the stream from the firewall to the Decoder.

  • Likewise, if the Decoder has a public IP address, and you are streaming through a private network (LAN and WiFi in most cases), does your network allow internet access and video streaming through UDP Port 1770?

  • If the Decoder has text instead of a numeric IP address, try changing to a numeric IP address and see if that works. There may be a problem with the DNS on the network Avenir is using.

  • If the Decoder displays 127.0.0.1; it has been reset; re-enter your decoder IP address or select a saved Decoder from the Favorites menu. (The reset does not disrupt the saved Decoders.)

If the Decoder is set correctly, another network component such as the firewall may not be forwarding ports correctly. Check with your network administrator.