Diagnosing Hardware Issues with Avenir Mini 3

Procedure? Diagnosing Hardware Issues with Avenir Mini 3
Date:December 7, 2015

Objective:Initial assessment of Avenir Mini 3 to determine if the unit needs hardware level troubleshooting and/or repair.

Scope:Errors logged by the operating system in the kernel.log file only.

Audience:Streambox Manufacturing and Streambox Support

What is Needed:
1.ssh tool such as Putty
2.Administrative rights to the Avenir Mini 3
3.Avenir Mini 3 accessible via LAN or through the Internet

1. IP address of the Avenir Mini 3

Procedure:
1.Remote into the Avenir Mini 3 using ssh from a computer connected to the LAN and/or Internet
2.Log into the Avenir using the administrative credentials
3.Display any error/failed text in the kernel log using cat and grep ? ?cat /var/log/kern.log | grep fail?
4.Repeat above step for archived files ? ?zcat /var/log/kern.log.*.gz?
5.Any text output would indicate some type of error condition and may require tier 2 or tier 3 troubleshooting prior to an RMA determination
6.Document (cut and paste) error text in Case

1. Escalate to tier 2 or 3 if further analysis of the error is needed.