Enable/Disable Spectra Log File

To view the log of Streambox Spectra, follow the instructions below. The instructions vary for each different Operating System.

MacOS Spectra:

If Spectra Control Panel is open, close that app.

Open the Applications folder in the Finder.

Right-click on SpectraControlPanel.app (the ".app" may not be visible).

From the menu; select "Open Package Contents." A Finder window will open.

Navigate to the MacOS folder.

Double-click SpectraControlPanel.

A terminal (command-line) window will open, and some text will scroll past. Additionally, the Spectra Control Panel will open.

At any time you wish to capture logs, select the Terminal window and press the key-combination Cmd-A to select all of the text, followed by Cmd-C to copy the text.

Then open TextEdit or another text editor, and press Cmd-V to paste the contents of the terminal window into the text editor. Save the text with a name indicating that it's a Spectra logfile and a current time or date.

Windows Spectra:

If Spectra is running, Stop Spectra either by closing the Spectra Control Panel or accessing the Service tab and clicking Stop next to the service which is running.

Open Notepad as an administrator. (If you're not sure how, follow this guide found at a third-party website: https://helpdeskgeek.com/how-to/run-notepad-as-administrator-to-avoid-access-is-denied )

Open the following file: C:\Program Files\Streambox\Spectra\dist\encassist.ini

Add the following line to the file; if it's already present but preceded by a ";" then it has been marked as a comment. Unmark it by removing the ";" to the left of this command.

generate_log_file=yes

Save the file, overwriting the previous version.

Start Spectra, either by clicking Start on one of the Services, or by opening Spectra Control Panel

Spectra will begin logging on startup. Log file will be saved in this location:

C:\ProgramData\Streambox\SpectraUI\log

When you edit or view the log, we recommend you stop Spectra so the encoder application stops adding to the file while you view/edit it.

To disable the log, stop Spectra as described above and use notepad, again as an administrator, to edit the file

C:\Program Files\Streambox\Spectra\dist\encassist.ini

Comment-out the command by adding the semicolon (;) to the start of the line, so it looks like this:

; generate_log_file=yes

Save the file (overwrite the previous version) and start up Spectra Control Panel.