Out of Warranty RMA Repair

Out of Warranty RMA Repair
$450 RMA Processing Fee
Includes the following

• Problem Diagnosis: Includes all labor and time required to test and diagnose unit issues
• Software Upgrade: Streambox software upgrades include feature and performance enhancements and are required for most hardware replacement
• Quality Control Check (QC): An extensive quality control check is performed before shipment of any Streambox unit
• Burn-In: Streambox units are run at normal conditions for a 24 hour period following all hardware or software changes
• Packaging and Handling

Upon diagnosis of the problem, the customer will be contacted with a quote for parts and labor for repair. Parts and labor for any hardware repair will be in addition to the RMA Processing Fee. The current labor charge is $150/hr.
Return shipment is paid by the customer. Please include a return shipping label with the shipped RMA unit. If a return shipping label is not available, the customer will be billed additional charges for shipping.
The unit will be covered under the standard Streambox warranty for 90 days following the repair.
If the product is deemed not repairable, Streambox will subtract RMA Processing Fee from the purchase of a new replacement Streambox unit which would include the Standard Streambox 1 year warranty.