Reset Web Interface Password

To reset the web UI password on a Streambox rackmount Encoder or Decoder, access the Streambox directly or using Windows Remote Desktop or Teamviewer (or similar)-- you'll need to access the windows files.

Once on the Streambox, open "My Computer" (or Windows Explorer) and navigate to one of the following locations on the c-drive. Only one of these folders will exist:

c:\Apache\htdocs\data\accounts.xml
OR
c:\Apache2.2\htdocs\data\accounts.xml

The simplest way to reset all of the accounts to defaults, with only an administrator login and a guest login (administrator/demo and guest/demo), simply delete or rename the file accounts.xml and then either stop and restart the Apache Service, or reboot the machine if you're unsure how to restart Apache.

This will reset the administrator password to "demo" and also remove any custom accounts. If you wish to save any accounts that are stored in there, open the accounts.xml file in Windows Notepad. Each entry in the file (except for headers and footers) are user entries. Locate the entry that contains "administrator" as a username, and replace the entire entry with this text below:

<user name="Administrator" username="administrator" pass="fe01ce2a7fbac8fafaed7c982a04e229" type="admin" lastaccess="n/a" lastaccessip="" sessionip="127.0.0.1"/>

That fe01ce2... is the hashed password, and that one there means "demo".

Save the accounts.xml, and either stop and restart Apache Service, or reboot the machine.