Streambox Hardware Warranty

[DEPRECATED DECEMBER 2019]

Streambox Hardware Warranty

Streambox, Inc. warrants new products against defects in material or workmanship for a period of 1-year following the date of shipment.

Limitations

  • Modifications to the product as a result of installation and/or use of third-party software not authorized by Streambox

  • External causes such as accident, abuse, misuse, or problems with networking or electrical power

  • Usage that is not in accordance with product instructions

  • Problems caused by using parts, or components not supplied by Streambox

  • Servicing not authorized by Streambox

  • Products with missing or altered serial numbers

  • Products for which Streambox has not received payment

  • Physical damage to the unit including damaged caused by shipping


Shipping
Dead on Arrival: If a hardware defect and/or malfunction is detected within 14 calendar days following delivery Streambox is responsible for RMA shipping to and from the customer.

Field Failure: This is considered a failure after the product has been used for some time. When a product fails after 14 days the customer is responsible for product shipment to Streambox for RMA. Streambox is responsible for return shipment costs.

All shipments must include a valid Streambox RMA number. To obtain an RMA for a warranty service contact Streambox Support between the hours of 9AM-6PM US Pacific Time. All shipments must be shipped via insured trackable shipping (e.g., FedEx, UPS, DHL) to Streambox.

International Customers: Please include a Proforma invoice/packing list provided on the may be used as a Proforma Invoice for Customs purposes. Please sign and date the form (when applicable) and include with your shipment. The customer is required to pay any duties/taxes incurred at Customs for the replacement or return product. Customer pays any duties/taxes incurred at Customs when shipping direct to Streambox.

STREAMBOX'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.