Application Offline

For Avenir Mini 2 and Mini 3.

Unit display Application Offline

Troubleshooting Procedure:
1. Remote to Mini.
2. Determine if Blackmagic card seen by unit by:
a. Settings -> System -> Other -> PCI Bus
b. Look for the one of the last entries - e.g. 03:00.0 Multimedia video controller: Blackmagic Design Device a130
3. If the Blackmagic device is not listed, it is highly likely there is a hardware failure and the unit will need to be serviced.
4. If the Blackmagic device is listed, check to see if the device driver needs to be updated. This can solve the problem.
a.Setting -> System -> Administration -> Others -> BM firmware
b. Stop app, Check firm