Diagnosing Hardware Issues with Avenir Mini 3

Procedure†? Diagnosing Hardware Issues with Avenir Mini 3
Date:†December 7, 2015
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Objective:†Initial assessment of Avenir Mini 3 to determine if the unit needs hardware level troubleshooting and/or repair.
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Scope:†Errors logged by the operating system in the kernel.log file only.
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Audience:†Streambox Manufacturing and Streambox Support
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What is Needed:
1.†††††ssh tool such as Putty
2.†††††Administrative rights to the Avenir Mini 3
3.†††††Avenir Mini 3 accessible via LAN or through the Internet

1. †††††IP address of the Avenir Mini 3

Procedure:
1.†††††Remote into the Avenir Mini 3 using ssh from a computer connected to the LAN and/or Internet
2.†††††Log into the Avenir using the administrative credentials
3.†††††Display any error/failed text in the kernel log using cat and grep ? ?cat /var/log/kern.log | grep fail?
4.†††††Repeat above step for archived files ? ?zcat /var/log/kern.log.*.gz?
5.†††††Any text output would indicate some type of error condition and may require tier 2 or tier 3 troubleshooting prior to an RMA determination
6.†††††Document (cut and paste) error text in Case

1. †††††Escalate to tier 2 or 3 if further analysis of the error is needed.