Login Failure on Streambox Live or Enterprise Server

Common reasons for login failure on Streambox Live or Streambox Enterprise Server

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Wrong username or password

• Check spelling of username and password
• Passwords are caps-sensitive; check that Caps Lock is not enabled when entering password.
• Try resetting the password using the password reset tool, as indicated on the server page, pictured here.† (do not click on the link on this page)†††††††††††††††††††††
• Contact Streambox Support by emailing support@streambox.com or calling 206-956-0544 Option 5 during available support hours; they can check your account status on the Live Server and Enterprise Server (checking on Enterprise Server may require some network configuration)

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Login Failure due to Time Sync issue

Due to the way in which web browsers exchange security information with servers, such as usernames and passwords, it is important that both the server's and user's computer clocks are set to the correct date and time (though time-zone differences are allowed).†
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• Check that the date and time on your local machine are set correctly.
• If using a 12-hour clock, make sure that the AM/PM setting is correct.
• Check that the Time-Zone setting is correct.
• If necessary, enable NTP (Network Time Protocol) settings on your computer to ensure that it will set the time correctly by itself.